Common Issues & FAQs

This section provides solutions to frequently encountered issues and answers to common questions about FluentBooking. If you're experiencing a problem, check this guide first before reaching out for direct support.

Frequently Asked Questions

Q: Why are my PayPal/Stripe payments not going through in Live mode?

A:

• Check API Credentials: Ensure you have entered your Live credentials (API keys/secrets) correctly in FluentBooking. Go to Payment Settings for your event or the global payment module and verify Stripe Settings or PayPal Settings.
• Enable Payment for the Event: Make sure the event has Payment enabled and the correct payment method (Stripe, PayPal, or Offline) is configured. See Take Payment in Bookings.
• Configure Webhooks (for Stripe): For Stripe, it's critical that you have correctly configured the Webhook URL in your Stripe Dashboard as instructed in the Stripe Integration documentation.
• Order / Test Mode: If you use WooCommerce or another cart, ensure the store is set to Live mode so payments process correctly.

Q: My booking form is not showing on my WordPress page.

A:

• Add Block or Shortcode: Ensure the booking form block or shortcode is added to your page. Use the FluentBooking block (Gutenberg) or the correct shortcode for your calendar or event.
• Check Event & Availability: Confirm the event is published and has availability configured. If there are no available slots, the calendar may appear empty or not load.
• Correct Calendar/Event: Verify you are embedding the right calendar or event ID. See Add Booking Form to Your Site.

Q: Calendar or meetings are not syncing with Google Calendar, Outlook, or Zoom.

A:

• Reconnect Integration: In FluentBooking, go to the relevant integration (e.g. Google Calendar & Meet, Outlook, Zoom) and ensure the calendar or app is connected and authorized.
• Check Permissions: For Google/Outlook, re-authorize if you see permission errors. For Zoom, verify your Zoom app credentials and that the correct calendar is selected for the host.
• Webhook or Sync Status: Some integrations rely on webhooks or periodic sync. Check the integration docs for any required webhook URL or sync settings.

Q: No time slots are showing, or availability seems wrong.

A:

• Set Availability: Each host must have availability configured. Go to Availability for the host and ensure weekly schedule and dates are set.
• Time Zone: Confirm the host and event time zones match your expectations. Incorrect time zones can make slots appear in the wrong hours or disappear.
• Booking Limits & Cut-off: Check Booking Limits and minimum notice/cut-off settings. They can hide slots that are too close or past the allowed window.
• Event Settings: Ensure the event is assigned to the correct host and that the event’s own availability or date range isn’t restricting slots.

Q: Confirmation or reminder emails are not being sent.

A:

• Global Email Settings: Ensure Global Email Settings are configured and that the “From” address and mail method (e.g. WordPress default or SMTP) are correct.
• Event-Level Notifications: For booking confirmations and reminders, check Email Notifications and Booking Summary Email for the event.
• Spam / Deliverability: Ask customers to check spam folders. If using SMTP, verify credentials and that your server allows outbound mail.

Q: I can’t find my FluentBooking menu or dashboard.

A:

• User Role: Confirm your WordPress user has a role that can access FluentBooking (typically Administrator, or a custom role with the right capabilities).
• Plugin Active: Ensure FluentBooking is installed and activated. See Install, Activate & Update.
• Host Access: If you use Host & User Access, ensure your user is assigned to the correct calendars/hosts if access is restricted.

General Troubleshooting Tips

• Check System Status: Use WordPress Tools or any “Site Health” / diagnostic tool to ensure PHP, memory, and required extensions are in good shape.
• Deactivate Conflicts: Temporarily deactivate other plugins one by one (especially other booking or calendar plugins) to check for conflicts that might cause unexpected behavior.
• Clear Caches: If you use a caching or performance plugin, clear cache after changing FluentBooking settings or embedding the booking form.
• Review Logs: If FluentBooking or your host provides logs, check for “Warning” or “Failed” entries related to payments, webhooks, or email.

For more help, see full guidline How to Get Support.